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Customer Experience Manager

Sainsbury's • Hemel Hempstead, England, United Kingdom • Posted May 30, 2026

Location Hemel Hempstead, England
Job Type Full time
Category Advertising, Marketing, Promotions, Public Relations, and Sales Managers
Posted May 30, 2026

What you’ll be doing:

  • Taking responsibility for the overall customer experience across the store from the checkout to back of house ensuring we deliver on our customer commitments
  • Managing the front-end checkout operation, ensuring all our customers are served in line with our expectations
  • Managing operations in our petrol station (If your shop has one)
  • People management is a big part of the role, managing performance and capability, conducting disciplinaries and ensuring scheduling and pay are accurate. 
  • At times you may assume overall responsibility for running the store, making sure that all colleagues are given direction and support to deliver for the customer.

    • What makes a great customer experience manager:

  • Previous line management responsibilities in a fast-paced, operational environment.
  • Someone who is truly obsessed with customers and service, and coaches a team to do the same.
  • Delive...

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