Customer Experience Manager

OpenTable • Mexico, ciudad de méxico, Mexico • Posted June 02, 2026

Location Mexico, ciudad de méxico

Job Type Full-time

Category Servicio de atención al cliente

Posted June 02, 2026

Role Overview We’re looking for a Customer Experience (CX) Manager to lead a multidisciplinary CX team focused on improving customer journeys, operational performance, and automation across our global Support organization. This position directly manages QA and Support Analytics teams. 
Key Responsibilities Lead and Develop a High-Performing CX Team 
Provide clear direction, coaching, and career development for the WFM, data, CX supervision, and automation functions. 
Set goals, run effective 1:1s, and build a culture of accountability, feedback, and continuous improvement. 
Own CX Strategy and Roadmap for Support 
Translate customer feedback, QA outcomes, and operational KPIs (e.g., CSAT, NPS, FCR, containment/automation, quality scores) into a clear CX roadmap. 
Prioritize initiatives that improve both customer experience and efficiency across channels and regions. 

Interested in this role?

Click the button below to start your application.

Apply Now