Customer Experience Manager
Location
motherwell, scotland
Job Type
Full-time
Category
Management & Operations
Posted
June 20, 2026
In our newly created role as Customer Experience Manager, you will play a pivotal role in providing strategic and operational leadership for customer-facing services and overall customer experience across Clyde Valley Group.
Reporting to the Customer Service Director, you will:
- Act as the organisational lead for customer experience, ensuring that customer perspectives inform strategy, service design and day-to-day operations.
- Lead and manage our Customer Contact Centre and Customer & Community Engagement teams, while acting as the group-wide lead for customer experience.
- Design and deliver a coherent approach to capturing, analysing and using customer feedback, insight and engagement activity across all services and channels.
- Work collaboratively with operational managers and teams to translate customer insight into service improvements and measurable outcomes.
What We’re Looking For
- Proven leadership exper...