Customer Experience Manager
Location
Pune, Maharashtra
Job Type
Full-time
Category
Advertising, Marketing, Promotions, Public Relations, and Sales Managers
Posted
June 11, 2026
Job Title: Customer Experience Supervisor
Location: Pune | Type: Permanent, Full-Time | Industry: Chemical/Manufacturing
Role Overview
We are seeking a data-driven Customer Experience Supervisor to lead a dynamic team, optimize order management, and elevate customer satisfaction. You will bridge the gap between day-to-day operations and strategic, cross-functional improvements to drive customer loyalty and retention.
Key Responsibilities
- Team Leadership: Lead, coach, and motivate a customer experience team. Set clear goals, manage workload, and serve as an escalation point for complex issues.
- Operational Excellence: Oversee daily operations, ensure SOP adherence, and partner with regional leadership to eliminate process inefficiencies.
- Cross-Functional Collaboration: Partner with Supply Chain, Logistics, Sales, and Quality teams to...