Customer Experience Manager

We are seeking a high-cali­bre, hands‑on Customer Experience Manager who leads from the front. In this role, you won't just sit behind a desk; you will set the service standard in the depot. You understand that flawless customer experience truly makes all the difference in future orders - picking the right orders, on time, every time.

You will take full ownership of our depot’s customer service, blending strict process discipline with a take people with you leadership style. If you have a background in fencing or construction supplies and pride yourself on ensuring a tidy, and highly efficient yard, this is the role for you.

Key Responsibilities

Customer Service & Order Accuracy

• The Final Check: Ensure 100% accuracy on all outgoing orders, drastically minimising picking errors and missing items, completing spot checks on orders.
• The Depot Impact: Bridge the gap between sales and logistics. Understand the sales fl...