Customer Experience Manager
Location
singapore, singapore
Job Type
Full-time
Category
Customer Service
Posted
June 19, 2026
Key Roles
- Own end-to-end customer operations across quotation, order management, and account servicing.
- Lead CRM as a core business platform to drive visibility, discipline, and insights.
- Support Sales with strong commercial judgment across pricing, pipeline, and customer strategy.
- Drive continuous improvement, standardization, and automation across workflows.
- Build, lead, and develop a high-performing, customer-centric team.
Job Responsibilities
- Oversee daily execution of quotations, order processing, and customer requests, ensuring high standards of accuracy, responsiveness, and service quality.
- Manage end-to-end customer operations from quotation through order fulfilment and after-sales support.
- Monitor and improve turnaround times, service levels, and customer satisfaction metrics.
- Own and optimize CRM (HubSpot) as the central platform for customer and sales operations.