Customer Experience Manager
Location
western visayas, western visayas
Job Type
Full-time
Category
Other-General
Posted
June 07, 2026
Position : Customer Experience Manager
Overview :
Oversees CE Team Leads to ensure tasks / responsibilities are carried-out effectively and efficiently. Designs & implements career development plans for each role to ensure maximum client, operational, and personal effectiveness . Responsible for final analysis, review & approval of recommendations for improving the quality of service of Operations and maintaining high Customer Experience standards. Supports a ratio of more than 1000 frontline FTEs
Responsibilities
- Takes and distributes minutes of department meetings.
- Coaching and Development - Supports CE Team Leads through regular and consistent coaching. Reinforces team strengths and creates customized action plans to develop areas of opportunities within team members. Properly documents development and progress.
- Collaboration - Encourages collaboration amongst other departm...