Customer Experience Planning & Engineering Specialist

<p>The P&E Professional will support operational excellence by driving quality governance, learning & development, training effectiveness, process improvement, and project execution. The role requires strong analytical capability, structured problem-solving, and critical thinking to ensure consistent performance, scalability, and continuous improvement across operations.<br><div><p>This opportunity is for a <strong>Grade 11 position</strong> and is specifically aligned to a <strong>permanent night shift role</strong>.</p><p></p><p>Quality Audits & Governance</p><ul><li>Conduct regular <strong>quality audits</strong> to ensure adherence to defined processes, policies, and performance standards.</li><li>Analyze audit outcomes to identify trends, gaps, and risk areas, and recommend corrective and preventive actions.</li><li>Partner with Operations and s...