Customer Experience Programme Analyst (12-month fixed term)
Location
Takapuna, Auckland
Job Type
Full time
Category
Information and Record Clerks
Posted
June 21, 2026
Your Role with Us | Tō Tūranga ki a Mātou
As a Customer Experience Programme Analyst (12 months fixed term contract) in our Customer team, you’ll play a key role in bringing our Customer Experience (CX) Framework to life. You’ll help deliver Voice of Customer and Voice of Intermediary programmes, turning feedback into meaningful insights that shape better experiences for our customers and partners. Working closely with stakeholders across the business, you’ll embed customer-first thinking, influence decision-making, and identify opportunities for improvement. This is an exciting opportunity to grow your analytical and storytelling capability while making a real impact on how we design and deliver exceptional customer experiences.
As a Customer Experience Programme Analyst (12 months fixed term contract) in our Customer team, you’ll play a key role in bringing our Customer Experience (CX) Framework to life. You’ll help deliver Voice of Customer and Voice of Intermediary programmes, turning feedback into meaningful insights that shape better experiences for our customers and partners. Working closely with stakeholders across the business, you’ll embed customer-first thinking, influence decision-making, and identify opportunities for improvement. This is an exciting opportunity to grow your analytical and storytelling capability while making a real impact on how we design and deliver exceptional customer experiences.
Your Impact | Tō Pānga
Deliver Voice of Customer and Intermediary programmes that capture meaningful insights and strengthen understanding of customer and adviser experiences.
Analyse feedback and uncover opportunitie...