Customer Experience & Quality Manager

PURPOSE

This is a two-year contract position.

From day one, you’ll take ownership of improving the moments that matter most in our customer journey.

You’ll turn feedback into action, identify friction across digital and service channels, and strengthen the clarity and consistency of how we communicate with customers. You’ll build listening loops that surface real-time insights and translate them into structured improvements that elevate trust and long-term retention.

If you’re someone who brings order to ambiguity, spots messaging gaps quickly, and knows how to use data and technology to improve customer outcomes, this role will give you meaningful impact.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

The responsibilities of this position include, but are not limited to the following:

Elevate the Moments That Matter

Identify friction across key digital and service touchpoi...