Customer Experience Representative

**Job Description: Customer Experience RepresentativeSummary****100% Remoto**Responsible for administrative and customer service tasks to ensure accurate and timely processing of orders and complaints.Keep customers informed about the status of orders, shipments, and warranty cases.
**Essential Responsibilities**- Process and confirm customer purchase orders.
- Enter new customers and contacts into ERP and CRM systems.
- Manage customer complaints and close cases per procedures.
- Proactively communicate order and complaint status to customers.
**Qualifications**- Passion for customer experience excellence.
- Ability to work under pressure.
- Attention to detail and technical aptitude.
- Excellent communication and organizational skills.
**Education and Experience**- College degree required.
- Over 2 years of customer service experience.
- Basic knowledge of electrical power.
- Advanced English proficiency.Tipo de puesto: Tiempo comple...