Customer Experience Representative - ICS
Location
Pittsburgh, PA
Job Type
Full-time
Category
other-general
Posted
June 08, 2026
**Job Title:**
Customer Experience Representative - ICS
**Department:**
Customer Service & Contact Center Operations
**Country:**
United States of America
**State/Province:**
Pennsylvania
**City:**
Pittsburgh
**Full/Part Time:**
Full time
**Job Summary:**
Under routine supervision, the incumbent is responsible for the execution of customer freight orders to meet volume goals and deliver an exceptional customer experience. This position will exemplify a customer-centric spirit to develop and maintain excellent customer relationships as well as maximize business potential.
**Job Description:**
**Key Responsibilities:**
+ Promote positive customer relationships by engaging regularly and providing solutions to meet their needs and goals to maximize freight potential and growth
+ Monitor and support on-time delivery, damage-free services, and acc...
Customer Experience Representative - ICS
**Department:**
Customer Service & Contact Center Operations
**Country:**
United States of America
**State/Province:**
Pennsylvania
**City:**
Pittsburgh
**Full/Part Time:**
Full time
**Job Summary:**
Under routine supervision, the incumbent is responsible for the execution of customer freight orders to meet volume goals and deliver an exceptional customer experience. This position will exemplify a customer-centric spirit to develop and maintain excellent customer relationships as well as maximize business potential.
**Job Description:**
**Key Responsibilities:**
+ Promote positive customer relationships by engaging regularly and providing solutions to meet their needs and goals to maximize freight potential and growth
+ Monitor and support on-time delivery, damage-free services, and acc...