Customer Experience Representative

Company Description EFICYENT specializes in cross-border payments and international money transfers for businesses and individuals. It simplifies global transactions by offering multi-currency accounts, real-time currency conversion, and API integrations across more than 190 countries and 100 currencies. Job Summary We are seeking a customer-focused professional to provide exceptional support to clients using EFICYENT's payment and financial solutions. The role involves handling inquiries, resolving issues, and ensuring a seamless customer experience. Key Responsibilities Respond to customer inquiries through email, chat, and phone. Assist clients with onboarding and account-related queries. Resolve customer issues efficiently and professionally. Coordinate with internal teams to address escalations. Maintain accurate records of customer interactions. Requirements Excellent spoken and written English. Strong customer service orientation. Ability to manage multiple customer interactions...