Customer Experience Specialist

We are seeking a Customer Experience Specialist to support clients with personalized travel planning and service coordination. This role is ideal for individuals who are customer-focused, detail-oriented, and passionate about helping others create memorable experiences.

This position emphasizes relationship-building, service excellence, and client support throughout the travel planning process.

Key Responsibilities

• Consult with client to understand their travel preferences, budgets and needs 
• Provide exceptional customer service before, during, and after travel bookings
• Research travel options including accommodations, transportation, and activities
• Present customized recommendations and service solutions
• Coordinate reservations and confirm booking details
• Maintain accurate client records and follow up to ensure satisfaction
• Resolve customer questions or concerns in a timely and professional manner
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