Customer Experience Specialist - German (BOG)

Job Overview We are seeking an enthusiastic and dedicated Customer Experience Specialist proficient in English and German to join our dynamic team.

In this role, you will provide high-quality customer service to our global client base, assisting with inquiries and resolving issues across multiple channels such as chat, email, and phone.

Key Responsibilities Customer Support: Provide exceptional customer service in German and English , assisting with orders, account setup, and general inquiries.

Issue Resolution: Liaise between customers and partners to resolve order fulfillment, product, pricing, and quality issues.

Communication: Interface with external shipping partners regarding tracking and customs clearance.

Policy Adjudication: Evaluate and resolve customer disputes in accordance with company policies, including commissions, missing or damaged items, and reviews.

Escalation Management: Identify and escalate issues bey...