Customer Experience Specialist

About Nelo

Nelo is a leading consumer fintech and e-commerce platform in Mexico, with $500MM in annualized GMV and >$70MM in annualized revenue. Our mission is to increase the buying power of consumers in Latin America, and we are building a modern alternative to credit cards. Nelo has raised over $40M of venture capital from investors including Homebrew, Two Sigma Ventures and Susa Ventures, and an additional $100M asset credit facility from Victory Park Capital. Our lean team includes experienced leaders from Uber, Amazon, Rappi, and DiDi. We pride ourselves on velocity, intellectual rigor, and efficiency. Nelo has offices in Mexico City and New York City.

Role Overview

We are looking for a Customer Experience Specialist who can operate at a high level of autonomy, judgment, and analytical thinking. This is not an entry-level position; all agents are expected to think like Tier 3 support from day one. You’ll be part of a lean, high-performance suppor...