Customer Experience Specialist

Descripción y detalle de las actividades
**CUSTOMER SUPPORT & RELATIONSHIP MANAGEMENT**
promptly using Zendesk.
- Ensure proper categorization and tagging of customer inquiries to
maintain accurate records.
- Assist customers with custom configurations, pricing questions, and
policy clarification.
- Provide proactive follow-ups to manage expectations and reduce confusion
throughout the order lifecycle.
- Serve as a product expert, educating B2B customers on features and custom
options to support their end customers.
- Identify cross-sell and upsell opportunities to enhance product value and
average order value.
- Maintain a high level of professionalism, delivering a personalized
buying experience aligned with the Core Covers brand.
**ORDER & ISSUE MANAGEMENT**
- Support all interested customers in placing orders by removing barriers
in the sales process.
- Place and amend orders using tools such as Portal, GOF,...