Customer Experience & Systems Lead
Location
Beachwood, OH
Job Type
Full-time
Category
other-general
Posted
June 06, 2026
**About Us**
Master Builders Solutions is a global brand of advanced chemical solutions for construction. Our comprehensive portfolio includes sustainable concrete admixtures and underground construction solutions. We constantly strive to solve tomorrow’s challenges through our talented people, sound science, innovation, and communication with our global partners. We provide new solutions to satisfy industry demand for specific structure strengths while understanding the need for sustainability and environmental consciousness.
**Role Overview**
The Customer Experience & Systems Lead reports to the Senior Manager of Customer Success, and is responsible for the infrastructure of the customer experience, managing customer master data, customer-facing technologies, and customer related analytics to support a seamless and data-driven customer journey. This role serves as the foundation of a scalable, technology-enabled customer experience, operating at the interse...
Master Builders Solutions is a global brand of advanced chemical solutions for construction. Our comprehensive portfolio includes sustainable concrete admixtures and underground construction solutions. We constantly strive to solve tomorrow’s challenges through our talented people, sound science, innovation, and communication with our global partners. We provide new solutions to satisfy industry demand for specific structure strengths while understanding the need for sustainability and environmental consciousness.
**Role Overview**
The Customer Experience & Systems Lead reports to the Senior Manager of Customer Success, and is responsible for the infrastructure of the customer experience, managing customer master data, customer-facing technologies, and customer related analytics to support a seamless and data-driven customer journey. This role serves as the foundation of a scalable, technology-enabled customer experience, operating at the interse...