Customer Experience Team Lead

Client Experience Team Lead

Location: London

Salary: £43,000–£45,000 depending on experience + 10% bonus

Hours: Full Time | Monday to Friday | 8:00am – 5:00pm

Contract: Permanent

About the Company

Our client is an independent B2B energy supplier operating in the commercial sector. They work with businesses across the UK, delivering energy solutions and high-quality customer service on complex, consumption-based contracts.

The Role

This is a people-first leadership role at the heart of the customer experience function. As Client Experience Team Lead, you will manage a small CRS (Customer Relationship Support) team, acting as the escalation point for complex queries, driving performance, and continuously improving how the business serves its customers.

This is not a contact centre environment. Inbound volumes are low (≈200 calls per month) but th...