Customer Experience Team Leader

Job Title: Customer Experience Team Leader

Company Overview: Oakheart Property is a leading estate agency with a modern approach to property sales, combined with traditional values. Originally based in Colchester, Essex, we have expanded rapidly and now operate branches in Chelmsford, Mersea, Sudbury, Ipswich, and Bury St Edmunds. We are renowned for our exceptional customer experience and commitment to transforming lives and communities through our work.

Role Overview

As a Customer Experience Team Leader, you will be responsible for managing phone calls outside of branch hours and handling overflow calls when branches are busy and generating New Business. This role is crucial in ensuring that our clients receive timely assistance and support, reinforcing Oakheart Property's reputation for outstanding service.

Key Responsibilities

• Handle Incoming Calls: Manage customer inquiries during peak times and out of...