Customer-Focused IT Supervisor at MDA Space
Location
québec, qc
Job Type
Full-time
Category
Other-General
Posted
June 27, 2026
Join MDA Space as an IT Operations Supervisor, focusing on Tier 1 Service Desk leadership across Quebec. This role is crucial for enhancing user support and operational quality.
As an IT Supervisor, you will oversee teams that handle tiered technical support while ensuring a customer-first approach. Your leadership will strengthen communication loops with business partners, enabling seamless service delivery and operational improvement. You will also foster team development and employee engagement.
Key Responsibilities: • Champion IT service excellence with the local support team • Maintain comprehensive service documentation and resources • Manage project priorities and provide status updates • Lead resolution of complex issues for end users • Build stakeholder relationships for better service alignment
Requirements: • Experience in IT operations and customer service • Minimum of 7 years in progressive IT roles • Proven leadership skills in service desk envi...
As an IT Supervisor, you will oversee teams that handle tiered technical support while ensuring a customer-first approach. Your leadership will strengthen communication loops with business partners, enabling seamless service delivery and operational improvement. You will also foster team development and employee engagement.
Key Responsibilities: • Champion IT service excellence with the local support team • Maintain comprehensive service documentation and resources • Manage project priorities and provide status updates • Lead resolution of complex issues for end users • Build stakeholder relationships for better service alignment
Requirements: • Experience in IT operations and customer service • Minimum of 7 years in progressive IT roles • Proven leadership skills in service desk envi...