Customer-Focused Product Support Specialist
Location
toronto, on
Job Type
Full-time
Category
Management & Operations
Posted
June 06, 2026
Join Jobber as a Product Support Specialist and amplify customer success in a fast-paced contact center. Deliver top-notch service through phone, email, and chat interactions every day.
In this role, you will leverage your one year of contact center experience to assist countless users effectively. The position emphasizes empathy and clear communication as you troubleshoot questions about functionality and customization. Your solutions will help entrepreneurs thrive in their operations.
Key Responsibilities:
• Respond to inquiries via live chat, phone, and email
• Troubleshoot issues and provide solutions promptly
• Maintain high productivity across communication channels
• Document customer feedback and build an FAQ knowledge base
• Liaise with product and technical teams for improvements
Requirements:
• Minimum of 1 year contact center experience
• Solid verbal and written communication skills
• Co...
In this role, you will leverage your one year of contact center experience to assist countless users effectively. The position emphasizes empathy and clear communication as you troubleshoot questions about functionality and customization. Your solutions will help entrepreneurs thrive in their operations.
Key Responsibilities:
• Respond to inquiries via live chat, phone, and email
• Troubleshoot issues and provide solutions promptly
• Maintain high productivity across communication channels
• Document customer feedback and build an FAQ knowledge base
• Liaise with product and technical teams for improvements
Requirements:
• Minimum of 1 year contact center experience
• Solid verbal and written communication skills
• Co...