Customer & Industry Insights Manager

RELX • Chatswood, New South Wales, Australia • Posted June 17, 2026

Location Chatswood, New South Wales

Job Type Full-time

Category Advertising, Marketing, Promotions, Public Relations, and Sales Managers

Posted June 17, 2026

About the Role
As a Customer Insights Manager, you'll develop and implement a customer insights strategy for diverse industries. You'll conduct qualitative and quantitative research, analyze industry trends, and collaborate with cross-functional teams to optimize event performance and client satisfaction.
Reporting into our Marketing Director, this is a permanent full-time role based in our head office Chatswood, Sydney with the possibility of combined home/office-based arrangements to have flexible work-life balance.
Responsibilities
Providing qualitative and quantitative research for specific industries and markets, as well as existing and new customers
Leading the development and implementation of a comprehensive customer insights strategy tailored to the diverse industries we serve
Overseeing the collection and analysis of data from various sources with a focus on understanding industry-specific trends and preferences
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