Customer Interactions - Solution Architect

Customer Interactions - Operational Communication Solution Architect

12 Month contract initially

Based: Max 2 days per week onsite in Milton Keynes

Rate - £500 - £600 p/d via Umbrella

Key Responsibilities

• Support ongoing operational communication changes and support ongoing audit work.
• Deliver operational communications (and/or Customer Communication Management (CCM)) in complex, regulated financial services environments.
• Produce clear communications architecture: define audience segmentation, message intent, channel selection, timing/trigger logic, and handoffs between operations, contact centre, digital and product teams.
• Design communications components: templates, modular content blocks, customer/colleague message journeys, reusable FAQs/scripts, clear ownership and lifecycle management.
• Balance immediate operational outcomes (speed, clarity, incident response, customer impact) with long-t...