Customer Issue Resolution Analyst, CBG Thailand
Location
taguig, metro manila
Job Type
Full-time
Category
IT & Technology
Posted
May 27, 2026
3M has a long-standing reputation as a company committed to innovation. We provide the freedom to explore and encourage curiosity and creativity. We gain new insight from diverse thinking, and take risks on new ideas. Here, you can apply your talent in bold ways that matter.
Job Description
The position of Customer Issue Resolution Analyst (TH) will be located at 3M Global Service Center, Philippines.
Complaint Management
- Receive and log customer complaints through designated channels.
- Analyze complaint details to determine root cause and required actions.
- Coordinate with cross‑functional teams (e.g., quality, operations, customer service) to investigate and resolve issues.
- Communicate resolutions and status updates to customers professionally.
- Ensure all complaint records are complete, accurate, and handled according to company procedures.
- Identify trends or recurring issues and elevate w...