Customer Journey Expert
Location
makati, metro manila
Job Type
Full-time
Category
Marketing & Media
Posted
June 14, 2026
Job Overview
Customer Journey Expert (CJE) in Credit & Capital Intelligence area of ING Wholesale Banking Lending Delivery. The role focuses on implementation and maintenance of user journeys for credit risk rating calculations, supporting Sector Coverage, Lending Transaction and Portfolio Management teams, Transaction Advice and Approval, and Global Lending Support teams. You will harmonize global processes, deliver consistent high‑quality service across 40+ countries, and support regulatory implementation.
Key Responsibilities
- Stakeholder management – craft and execute stakeholder communication strategies, interview users, collect feedback, and champion customer‑centric solutions.
- Champion User Needs – advocate continuous improvements in digital lending journeys.
- Requirements Gathering and Translation – analyze, translate, and refine complex business requirements into actionable solutions.
- Feature Roadmap Ownership – defi...