Customer Liaison Officer

Complaints Officer

Annual salary: up to £34,000. Location: West London. Contract: Full Time Permanent. Salary: Up to £34,000.

We are the largest provider of repairs and maintenance, and regeneration services across the UK. Mears provides tailored rapid‑response and planned maintenance services through partnering arrangements with more than 70 local authorities, Arm’s Length Management Organisations and Housing Associations.

About The Role

We are looking for a Complaints Officer to join our team who can positively represent Mears, working with Octavia Housing Association to provide front‑facing support and advice for all complaints. The role ensures the client is at the heart of everything we do and supports the Social Housing project by delivering excellent service to local residents and operational teams.

Key Responsibilities

• Help resolve front‑line complaints and queries
• Assist with complaint investigations a...