Customer Liaison Officer

Standard Bank Group • Mitchells Plain, Western Cape, South Africa • Posted June 26, 2026

Location Mitchells Plain, Western Cape

Job Type Full-time

Category Information and Record Clerks

Posted June 26, 2026

Job Description
We are seeking a dedicated and customer-oriented individual to join our team. In this role, you will be the first point of contact for our valued customers, providing exceptional service and ensuring their needs are met efficiently and professionally.
Warmly greet and assist customers as they enter the branch, creating a positive first impression
Identify and assess customer needs through active listening and questioning
Record and monitor customer inquiries, ensuring accurate documentation
Efficiently allocate customers to appropriate departments or specialists for further assistance
Provide basic information and guidance on bank products and services
Handle and resolve simple customer queries independently
Maintain a high level of integrity and adhere to ethical standards in all interactions
Collaborate with other team members to ensure smooth customer flow within the branch
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