Customer Lifecycle Manager

Location: Calgary, AB | Department: Customer Success | Start: Immediately

About Purelend

Purelend is an early-stage company operating at the frontier of FinTech and AI. Our small, tight-knit founding team is reimagining banking technology, starting with mortgage loans. We're fully automating the manual checks and underwriting which historically have meant hours or days of frustrating manual work. Our customers and their clients get what they want faster: a funded mortgage.

Our platform is already used by mortgage brokers and lenders across Canada, including some of the country's most important lenders. We're growing fast and we want every new customer to get the most out of the platform. That's where this role comes in.

The Opportunity

We're looking for someone to own the post-sale customer relationship. Not in a “send quarterly check-in emails” way. In a “monitor 100+ accounts daily, spot the ones going quiet, pick up the phone, and figure out...