Customer Logistics Analyst

Overview

As the Customer Logistics Analyst, you will be the operational backbone between Greenhouse and our wholesale customers including retailers, distributors, club, foodservice, and emerging channels across Canada and the U.S. ensuring orders, deliveries, and inventory updates hit the mark. This role is approximately 70% customer logistics and partner communication, and 30% coordination of internal, non-revenue support such as samples, trade shows, and special projects. The role moves beyond pure execution into accountability, escalation ownership, KPI visibility, and process discipline to support strong service performance and customer trust.

Statement of Work & Responsibilities

Customer Logistics & Wholesale Partner Support

• Manage day-to-day logistics tasks for wholesale customers and distributor partners: shipments, PO status tracking, appointment scheduling, order flow, back-in-stock communication, and allocation updates.