Customer Loyalty Manager

About the role:

The Customer Loyalty Manager is responsible for developing and delivering customer loyalty, rewards, and engagement initiatives that strengthen customer relationships, improve retention, and enhance long-term customer value across both residential and B2B audiences. The role will lead the evolution of the Flogas loyalty proposition, creating meaningful customer experiences through rewards programmes, partnerships, events, and engagement initiatives that align with wider commercial and marketing objectives. Working cross-functionally with Marketing, Digital, Commercial, and Customer teams, the role plays a key part in shaping how customers interact with and experience the Flogas brand.

Key Responsibilities:

Loyalty Strategy & Programme Development

• Develop & evolve a clear approach to customer loyalty & engagement across residential...