Customer Marketing Manager Service

Job description

Customer Marketing Manager Service
12-Month Contract


We are seeking an experienced Customer Marketing / CVM Manager Service for an initial 6-month contract to lead the delivery of critical service and mandatory customer communications. This role sits within an agile, cross-functional service squad and will play a key role in executing transformation initiatives, regulatory updates, and high-impact service campaigns.

This is a hands-on role requiring strong campaign leadership, data capability, marketing automation experience, and stakeholder management, with the ability to hit the ground running in a fast-paced environment.

Key Responsibilities

Lead end-to-end delivery of service and mandatory customer communications, from prioritisation and planning through to execution

Own channel strategy, segmentation, and campaign delivery across eDM, SMS, direct mail and digital se...