Customer Operation Manager
Location
Hong Kong, Hong Kong Island
Job Type
Full time
Category
Top Executives
Posted
June 18, 2026
About Kody:
Kody is a pioneering fintech company dedicated to revolutionizing payment solutions for brick-and-mortar businesses. With a strong presence in multiple regions, we are committed to delivering seamless and innovative financial experiences for our customers.
Position Overview:
We are seeking a dynamic and detail-oriented Customer Operation Manager to join our team. This role plays a critical part in ensuring excellent customer experiences by managing operational aspects and supporting clients throughout their journey with Kody.
Key Responsibilities:
- Serve as the main point of contact for customer inquiries and issues, providing timely and effective solutions.
- Manage onboarding processes, guiding clients through setup and technical implementations.
- Conduct training sessions and develop educational materials to empower customers.
- Maintain detailed documentation of customer...