Customer Operations Associate

About the job Customer Operations Associate

About the Role

As a Customer Operations Associate, you'll be the connective tissue between our

clients, project teams, and leadership. Your work helps ensure that nothing slips through

the cracks emails get answered, reports get delivered, calendars stay aligned, and

clients feel supported every step of the way.

This is a fully remote role, ideal for someone who thrives in a structured but flexible

work environment, communicates clearly, and loves creating smooth, thoughtful

experiences for customers and colleagues alike.

What You'll Do

Managing and responding to client emails keeping tone professional, warm, and

clear

Helping schedule and coordinate meetings between clients and engineering

teams

Assisting with project logistics sending files, managing shared folders, and

following up on document...