Customer Operations Coordinator

The Customer Operations Coordinator is responsible for supporting customer order entry and the order fulfillment process to ensure efficient and accurate handling of customer inquiries, orders, acknowledgements, returns, credits, debits, and delivery-related requests. This position acts as a liaison between customers, the customer support team, quality teams, manufacturing plants, and internal departments to ensure rapid customer response, compliance, and a positive customer experience throughout the order lifecycle.

What You Will Do

• Serve as a primary point of contact for customers regarding order processing, order status, RMAs, returns, credits, and debits.
• Review customer purchase orders to ensure accuracy, completeness, pricing alignment, and compliance with internal and SOX requirements. Enter, maintain, and manage customer orders in the ERP system, ensuring timely and accurate processing.
• Communicate order acknowledgements and con...