Customer Operations Manager at M-KOPA Solar

Confidential • Kenya, Kenya, Kenya • Posted June 15, 2026

Location Kenya, Kenya

Job Type Full-Time

Category Other-General

Posted June 15, 2026

Job Description
M-KOPA’s mission is to make high quality energy affordable to everyone. OUR GROWTH SO FAR… M-KOPA has connected more than , homes in Kenya,Tanzania and Uganda to solar power with over new homes being added every day.

Customer Operations Manager
We are seeking an experienced operations professional to manage back-end customer operations related to insurance, driving school attendance, and logbook management. The successful candidate will develop and maintain relevant products/programs with external partners, prioritize actions to achieve SLAs/KPIs, and supervise team members to ensure an exceptional customer experience and efficient operations.

Expertise
We are looking for a proven operations leader with 3+ years of experience in asset finance, insurance, and transportation industries. You should have a Bachelor’s degree in Insurance, Business Administration, or Customer Service, with demonst...
            

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