Customer Operations Manager
Location
leeds, england
Job Type
Full-time
Category
Management & Operations
Posted
May 31, 2026
I am currently recruiting for a Customer Operations Manager on behalf of a well-established manufacturing and distribution business based in South Leeds.
This is a fantastic opportunity for an experienced operations or customer service professional to join a growing company in a key leadership position, overseeing customer operations, order management, and internal coordination across multiple departments.
Key responsibilities will include:
- Managing the customer operations / customer service team
- Overseeing order processing and delivery performance
- Improving operational processes and customer experience
- Working closely with warehousing, logistics, and production teams
- Managing KPIs, workflows, and team performance
- Handling escalations and driving service improvements
- Supporting business growth and operational efficiency
The ideal candidate will have previous experience within manufacturing,...