Customer Operations Manager

**Location**: Mexico City (Hybrid)
**Industries**:B2B SaaS Platform, Fintech, Payments
Compensation Details
**Salary**: $85,****** MXN monthly
**Variable Pay**:
Equity Package
**Other Benefits**:
Health insurance
Flexible vacation
Learning stipend
**Key Challenges**
- Own merchant launch: manage handoff from Sales, define launch plans, lead training and enablement.
- Define and track operational KPIs (launch timelines, support SLAs, onboarding speed).
**Role Summary**
Customer Operations Manager to lead merchant launches, onboarding, and support.
Ensure fast, seamless setups and high-quality service, working cross-functionally with Sales, Risk, and Growth to drive successful merchant and buyer experiences.
**Must-Have Requirements**
These qualifications are required to be considered for this position.
- 5-7+ years in operations, customer support, or implementation at a fintech, SaaS, or payments
- Experience...