Customer Operations
Overview:
Drive client success through operational excellence. As a Managed Services Operations Manager at Xerox, you will lead the delivery of contracted services for high-value clients, ensuring performance standards are exceeded and client relationships remain strong and solution-focused.
What You’ll Do:
Lead end-to-end delivery of managed services contracts, ensuring SLAs and KPIs are consistently met or exceeded
Manage customer financial performance (P&L), contract modifications, and operational governance activities
Deliver ongoing service improvements by identifying operational efficiencies and innovation opportunities
Serve as the primary point of contact for client stakeholders across business levels, offering strategic support and day-to-day operational guidance
Oversee core functions such as install base accuracy, hardware fulfillment, inventory forecasting...