Customer Operations & Support Specialist
Location
singapore, singapore
Job Type
Full-time
Category
Other-General
Posted
June 13, 2026
Work Schedule
Standard (Mon-Fri)
Environmental ConditionsOffice
Position SummaryThe Customer Operations & Support Specialist plays a pivotal role in the Bioproduction Group, reporting to the Senior Customer Operations & Support Manager (CO&S, APAC). This customer-facing role partners closely with Commercial, Operations, and Product Management to manage and execute both catalogue and custom orders, ensuring a seamless and superior customer experience.
The role requires ownership of operational processes, cross-functional collaboration, and the ability to influence stakeholders. The specialist operates autonomously, resolves complex challenges, and drives continuous improvement while delivering accurate and timely outcomes.
Key ResponsibilitiesCustomer & Stakeholder Management
- Serve as the primary point of contact for customers and supply locations across APJ
- Act as the customer advocate...