Customer program manager
Location
tijuana, baja california
Job Type
Full-time
Category
Other-General
Posted
June 12, 2026
We are seeking a highly organized and customer-focused Customer Program Manager (Operations Program Manager - OPM) to serve as the primary operational liaison between our customers and internal teams.
This role is responsible for translating customer requirements into clear, actionable internal plans while ensuring alignment across Operations, Planning, Supply Chain, Quality, Engineering, and Production. The OPM will drive execution, monitor commitments, manage escalations, and ensure a seamless customer experience.
The ideal candidate combines strong program management skills, operational knowledge, and excellent communication abilities to proactively identify risks, coordinate solutions, and maintain customer satisfaction.
Key Responsibilities
- Act as the primary operational point of contact for assigned customers. - Coordinate customer requirements and translate them into executable internal actions. - Lead cross-functional communication between Operations, Planning, Qu...
This role is responsible for translating customer requirements into clear, actionable internal plans while ensuring alignment across Operations, Planning, Supply Chain, Quality, Engineering, and Production. The OPM will drive execution, monitor commitments, manage escalations, and ensure a seamless customer experience.
The ideal candidate combines strong program management skills, operational knowledge, and excellent communication abilities to proactively identify risks, coordinate solutions, and maintain customer satisfaction.
Key Responsibilities
- Act as the primary operational point of contact for assigned customers. - Coordinate customer requirements and translate them into executable internal actions. - Lead cross-functional communication between Operations, Planning, Qu...