Customer Quality Manager

Johnson Controls • Wuxi, Jiangsu, China • Posted June 02, 2026

Location Wuxi, Jiangsu

Job Type Full time

Category Operations Specialties Managers

Posted June 02, 2026

What you will do
This role will drive communication and action collaborating directly with customer focal points for quality, account executives, Quality leaders and other functional experts and leaders such as R&D, Manufacturing, Procurement, Operations, Sales, and Service.
In addition, this role will drive correction action internally.
The scope of this role is China.
How you will do it
Coordinate customer issue‘s Daily management cadence, to drive problem solving.
Regular Tracking Meetings: Organize and lead regular meetings with customers to review quality topics and the status of open 8D reports.
Immediate Response: Coordinate containment actions in the event of a quality issue.
Develop and implement customer quality scorecard / KPIs to drive performance baseline and improvement on an ongoing basis.
On-Site Quality Reviews: Conduct regular on-site meetings with customers and product end-users to addres...
            

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