Customer Quality Support Engineer

As a Customer Quality Support Engineer, you will be the primary contact for quality-related customer issues, balancing customer needs with Infineon's interests.Using your semiconductor expertise, you'll resolve complaints, support product launches, and ensure customer satisfaction while enabling business growth through excellent service and collaboration.In your new role you will:- Manage customer relationships globally with regular alignment on targets and performance.
- Define strategies and measure customer satisfaction to achieve best-in-class ratings, balance vs profitability on our side.
- Authority of all quality-related elements in IFX customer contracts.
- Gating and coordination function for Customer Audits and Visit requests- For those agreed customers, manage customer portals i.e., upload reports/Infineon quality certificates; review latest customer updates/notifications/requirements.
**Complaint management**- Process and execution ownership (CI and CM ro...