Customer Relations Assistant - General Purpose Relief
Location
lancashire, england
Job Type
Full-time
Category
Management & Operations
Posted
June 20, 2026
Customer Relations Assistant – General Purpose Relief
Business Function: Customer & Commercial - Stations
Salary: £23,970 during first 6 months of training; £29,159 thereafter; plus aggregation/IUP allowance, overtime opportunities, mileage allowance where applicable.
Grade: RSA
Role Type: Customer Service
Location: Blackpool – covering Poulton, Kirkham & Wesham, Morecambe & St Annes on the Sea
Hours: Full Time
What You’ll Be Doing
- be the go-to person for customer advice on journey times, service delays, tickets, fares, and reservations;
- ensure stations remain safe, clean and welcoming at all times;
- manage ticket sales & issuing;
- handle challenging or complex customer queries with confidence and care;
- maintain compliance through internal checks and procedures;
- provide passenger assistance support;
- ove...