Customer Relations Manager
Location
singapore, singapore
Job Type
Full-time
Category
Other-General
Posted
June 07, 2026
Job Title
Customer Relations Manager
About the Role- Develop and execute initiatives to improve customer experience across all touchpoints (digital, in-person, and call center).
- Lead projects to enhance service standards, streamline processes, and introduce new technologies for better engagement.
- Monitor and analyze customer feedback, identify pain points, and implement solutions to improve satisfaction.
- Collaborate with internal teams and external vendors to deliver customer‑centric programs and campaigns.
- Oversee training for frontline staff to ensure consistent and high‑quality service delivery.
- Prepare reports and dashboards on customer experience metrics and recommend improvements.
- Drive community engagement activities and ensure alignment with Town Council’s vision and service charter.
- Bachelor’s degree in Business, Communications, Customer Ex...