Customer Relations Officer
Location
pasig, metro manila
Job Type
Full-time
Category
Management & Operations
Posted
May 29, 2026
Job Description: Customer Relations Officer (Automotive Industry)
Role Summary
The CRO serves as the dealership’s goodwill ambassador, ensuring customer satisfaction across sales and after-sales services. They act as the primary liaison between the company and its clients, resolving concerns, promoting loyalty, and enhancing the overall customer experience.
Key Responsibilities
- Greet and assist customers in the showroom and service areas with professionalism and warmth
- Address inquiries, complaints, and feedback promptly and empathetically
- Coordinate with sales, service, and administrative teams to resolve customer concerns
- Monitor customer satisfaction surveys (e.g., CSI, SSI) and generate reports
- Facilitate post-sale follow-ups, thank-you letters, and special occasion greetings
- Promote dealership programs, events, and loyalty initiatives
- Maintain accurate records of customer ...