Customer Relationship Manager

Intellithink Industrial IoT • India, India, India • Posted June 18, 2026

Location India, India

Job Type Full-time

Category Advertising, Marketing, Promotions, Public Relations, and Sales Managers

Posted June 18, 2026

IntelliThink is hiring a Customer Success Speicalist to work with our steel and cement accounts in Eastern India. 

You will be the primary relationship owner for plant-level customers, ensuring they get measurable value from IntelliVibe -- our AI-powered predictive maintenance platform. This is a field-facing role with real ownership: you drive onboarding, adoption, renewals, and expansion. 

What You'll Do 

-  Lead customer onboarding and train plant maintenance and reliability teams on IntelliVibe dashboards, alerts, and RCA workflows. 

-  Own monthly business reviews, tracking KPIs like downtime avoided, MTBF improvement, and maintenance cost savings.

 -  Build trusted relationships across levels -- from maintenance engineers on the shop floor to plant heads and C-suite. 

-  Manage renewals and identify opportunities to expand coverage to additional assets or plants

 -  Represent t...

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