Customer Relationship Officer (Retail/F&B)
Location
taguig, metro manila
Job Type
Full-time
Category
Management & Operations
Posted
June 07, 2026
Customer Relationship Officer
Taguig | On-site | Monday to Friday
Job Summary
We are looking for a dynamic and customer-focused Customer Relationship Officer to strengthen client engagement and enhance overall customer experience within our retail/F&B operations. The ideal candidate will play a key role in building lasting relationships, resolving concerns, and driving customer satisfaction and loyalty.
Key Responsibilities
- Build and maintain strong relationships with customers to ensure high levels of satisfaction and repeat business
- Act as the primary point of contact for customer inquiries, concerns, and feedback
- Monitor and improve customer experience across retail/F&B touchpoints
- Handle and resolve customer complaints in a timely and professional manner
- Collaborate with operations and store teams to ensure service standards are consistently met
- Gather customer insights and p...