Customer Resolution Officer

Customer Resolution Officer Maternity Cover (9 Months)

An exceptional opportunity has arisen to join one of North West’s leading housing associations. Prima Group is an ambitious, forward‑thinking and innovative place to work. We see our people being key to our success, and are Gold Award members of Investors in People.

Location: Flexible hybrid working arrangements between home and Prima offices (Columbus Quay or Twickenham Drive)

Salary: £35,984 Per annum

Customer Resolution Officer Main Duties

Complaints

• Lead on the management of complaints, ensuring that we work within Prima timescales and those set out within the Housing Ombudsman’s Complaints Handling Code
• Co‑ordinating any stage 2 appeal panel hearings for the Executive Team and Board members
• Lead contact with the Housing Ombudsman and co‑ordinating the response to any complaints investigated by them
...