Customer & Retail Care Technology Engineer

A bit about the role

The C&RC Technology Engineer is responsible for the maintenance, support, and continuous improvement of our Contact Centre technology platforms, primarily Amazon Connect, supporting AWS services, and ServiceNow Customer Service Management (CSM). This role ensures the stability, reliability, and performance of our Contact Centre environment by providing technical support, managing integrations, resolving incidents, supporting end users, and collaborating closely with internal teams and external Managed Services partners. The C&RC Technology Engineer will also contribute to project-led change and agile continuous improvement, proactively working with business stakeholders and Product Owners to identify enhancements across the entire Contact Centre technology stack.

This role suits someone who enjoys working with modern cloud technologies, solving complex problems, and continuously improving customer and agent experiences. You’ll play a pivotal...